Frequently Ask Questions
What are your store hours?
How do I place an order?
How long is the rental period?
What different methods of payment do you accept?
Is there a minimum order for delivery?
Is a deposit required?
What are your delivery hours?
Is there an extra charge for Deliveries and Pick-Ups?
What if I need my equipment to be delivered/picked up after 5pm?
What happens if I have to cancel my order, do I get charged for it?
What happens if I can't bring the equipment back on time?
Do you charge extra for set up and breakdown?
What should we do with the dishes, glassware and linens before we return them?
Our store hours are 8:30am-4:30pm Monday-Friday and Saturday 9am-4pm. Closed Sunday
How do I place an order?
There are three ways to place an order. One is our phone number, another is our fax number, and the third way is to come by our office and speak to our wonderful and experienced staff.
How long is the rental period?
The rental period is for 72 hours or 3 days. If you would like the equipment for a longer period of time please let us know and we will make the appropriate arrangements.
What different methods of payment do you accept?
We accept cash, checks, Visa, MasterCard and American Express.
Is there a minimum order for delivery?
No, no order is too small or too big for delivery.
Is a deposit required?
We require that you leave a credit card on file (Visa or MasterCard only) to reserve your equipment. This ensures that we will not rent your equipment to anyone else.
What are your delivery hours?
Our delivery hours are 8am-5pm. If you would like your delivery outside of our normal business hours, there is an additional cost on top of the normal fee. Also, if you would like delivery and pick up on the same day an additional service fee may apply.
Is there an extra charge for Deliveries and Pick-Ups?
Yes, delivery and pick up rates are quoted as a round trip fee. Rates are based on the time and location of your event.
Please note: Normal delivery is considered “curb-side”. You will be charged a “labor fee” or “portage fee” if your delivery requires that equipment be taken up stairs, elevator, or an excessive walk by our delivery/pick up crew.
We require that you give us at least a 5-6 hour window of time for all deliveries. If a specific time is needed, there will be an additional charge.
The customer is responsible for all equipment from the time of delivery or from “will call” until it has been returned to The Special Event. It is strongly recommended that the customer be available onsite for delivery and pick up times. The customer is also liable for damaged, missing, stolen or broken items and verifying an accurate count of rental items are received and returned.
What if I need my equipment to be delivered/picked up after 5pm?
The Special Event would be more than happy to accommodate you. Any Deliveries and Pick-Ups outside our normal hours of 8am-5pm will be charged an additional fee.
What happens if I have to cancel my order, do I get charged for it?
We have a 7 day cancellation policy. If you cancel 7 days before your delivery or will call date we will not charge you for your rental. If you cancel within 7 days of your delivery or will call date, we charge 50 to 100 percent of your total bill. So, if you're going to cancel anything, please let us know at least 7 days before your event. This way we still might be able to rent out the equipment.
What happens if I can't bring the equipment back on time?
Not a problem. If you think you may be a little late bringing back the equipment give us a call and let us know you’ll probably be in the next day with the equipment.
Do you charge extra for set up and breakdown?
Set up and breakdown is included with the rental price of our Tents and Dance Floors. We do charge a nominal fee for the setup/breakdown of chairs and tables. Arrangements must be made in advance for set up/breakdown. If set up/breakdown is not requested, please have chairs and tables stacked and ready to go by the time The Special Event staff arrives to pick up your equipment. However, set up does not include linens and table settings.
What should we do with the dishes, glassware and linens before we return them?
Please scrape, rinse and stack dishes in the containers they were delivered. Place all glassware in the racks upside down for cleaning. All linens are to be shaken free of excess food and trash and placed in a linen bag provided.
If you have any additional questions, please feel free to give us a call (707) 431-3500 or Fax (707) 431-3508.